Privacy Policy

1. Introduction

Welcome to Arabian Adventure Tour ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us.

By using our services or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Passport details and nationality (for tour bookings)
• Hotel information and pickup location
• Payment information (processed securely through third-party providers)
• Dietary restrictions and special requirements
• Emergency contact information

Non-Personal Information

We may also collect non-personal information including:

• Browser type and version
• Operating system
• IP address and location data
• Website usage statistics
• Cookies and tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming your tour bookings
• Providing customer support and communication
• Sending booking confirmations and tour updates
• Ensuring safety and security during tours
• Improving our services and customer experience
• Complying with legal requirements and regulations
• Marketing communications (with your consent)
• Processing payments and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, booking systems, etc.)
• Legal Requirements: When required by law, court order, or government regulations
• Safety and Security: To protect the safety and security of our customers and staff
• Business Transfers: In the event of a merger, acquisition, or sale of our business
• Emergency Situations: When necessary to respond to emergencies or protect vital interests

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection procedures
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Booking and payment information: 7 years (for tax and legal purposes)
• Marketing communications: Until you unsubscribe
• Website analytics data: 26 months
• Customer support records: 5 years

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your personal information
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For minors aged 13-18, we require parental consent for tour bookings and data collection.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.